Thank you for your order submission! You’ll receive an email in a moment with the details of your order. In the meantime,
Here is some important info regarding our fulfillment process.
Automatic Email
DON’T WORRY IF YOU MISSED SOME INFO OR WANT TO SEND MORE PHOTOS.
YOU HAVE JUST RECEIVED AN AUTOMATIC EMAIL.
IF YOU DO NOT SEE THIS EMAIL, PLEASE BE SURE TO CHECK YOUR SPAM FOLDER.
You will receive an automatically generated email regarding your order in a few moments. You can reply to the email if you have any questions or would like to send additional information or images for your order.
Fulfillment Timeline
- As soon as we review your submission and confirm we have all the necessary info to put your order together, you will receive a digital order payment link.
- Once your order balance is paid, you will receive a digital proof of your items within a few days.
- Upon print approval, your items will arrive as follows
- K9 Hero Trading Cards ship within 1 week of print approval
- K9 Hero Stickers ship within 1 week of print approval
- K9 Hero Chips ship within 2 weeks of print approval (these take the longest to produce)
- K9 Hero Greeting Cards and Stamps ship within 1 week of print approval
Print Approval
Once we have finished the designs of your product(s), you will receive an email with a digital proof of each design for approval or revisions.
PLEASE NOTE – WE REQUIRE PRINT APPROVAL OF YOUR DIGITAL PROOF BEFORE ANY ITEMS CAN BE PRINTED AND SHIPPED.
Order Purchase Link
All our orders are processed through the PayPal interface. This is simply a credit card processing system and you do not need to sign up for a PayPal account to complete your order.
**We have noticed some agency email servers flag PayPal emails as spam or entirely reject them. We will also email you a direct payment link, as necessary.**
Alternate Payment Options
In the event your agency requires orders are processed or paid for a particular way, please let us know and we’ll be happy to jump on a call to navigate the fulfilment process.
Ensuring The Highest Quality
We have high standards for our products and want to ensure you are happy with the final result. Occasionally submitted images can have issues with file size, resolution, framing, body positioning, etc. In the event we feel your product(s) could be improved with different images, additional graphics, or revised information, we will personally reach out to discuss how way to ensure the best results for your order.